Emma – Terms of Service & Privacy Notice

Last updated : 06 Aug 2025

1. Introduction

Thank you for choosing Emma, an AI‑powered conversation tool designed to help you reflect on everyday thoughts and feelings. These Terms of Service (“Terms”) form a legally binding contract between you (“you” or “User”) and Borta Enterprises LLC. (“Emma”, “we”, “our” or “us”). By creating an account, clicking “I agree” or accessing the Service, you accept these Terms.

2. Eligibility

You must be at least 14 years old. If you are under the age of majority in your jurisdiction, you may use the Service only with the permission and supervision of your parent or legal guardian, who must review and agree to these Terms on your behalf. You represent that all registration information is accurate and kept up‑to‑date.

3. What Emma is & what Emma is not

No medical or diagnostic advice. Emma is an AI language model. It does not provide diagnosis, treatment plans, or professional mental‑health services. Always consult a licensed medical or mental‑health professional for personalised advice.
No crisis service. If you feel unsafe, think you may harm yourself or others, or are in an emergency, call your local emergency number (e.g. 911 in the U.S.) or contact a crisis hotline immediately.

4. Your Responsibilities

Maintain the confidentiality of your account credentials.
Use Emma only for lawful, personal purposes.
Do not input content that is illegal, harassing, or infringes the rights of others.

5. Subscription & Payments

New Users receive a 3‑day free trial. Unless canceled before the trial ends, your card will be charged USD $20 per month on a recurring basis. Prices may change; we will notify you at least 30 days in advance Before your next Billing Period- NO REFUNDS

6. Data & Privacy Notice

Storage location. We store account data (e‑mail, hashed password, subscription status, chat transcripts) on secure servers located in the U.S.
Third‑party processing. Chat prompts and responses are temporarily sent to our cloud AI provider (OpenAI / Azure) solely to generate Emma’s replies. They are retained by that provider only as allowed in its Terms of Use.
No data resale. We never sell your personal data.
Retention. You may delete your account at any time; transcripts are wiped within 30 days unless we are legally required to keep them.

7. Security

We employ encryption in transit and at rest. However, no system can be 100 % secure; you use Emma at your own risk.

8. Termination

You may cancel anytime from Settings → Manage Subscription. We may suspend or terminate your access if you breach these Terms.

9. Disclaimer & Limitation of Liability

Emma is provided “as‑is” and “as‑available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied. Our aggregate liability will not exceed the greater of (i) the amounts paid by you in the 3 months prior to the event giving rise to the claim, or (ii) USD $100.

10. Governing Law

These Terms are governed by the laws of the State of Connecticut, U.S.A., without regard to its conflict‑of‑law principles. Disputes shall be resolved in the state or federal courts located in Hartford, Connecticut.

11. Changes to These Terms

We may update these Terms; if changes are material we will notify you by e‑mail or in‑app at least 14 days before they take effect.

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